Policies

 

Customer Service: 800-490-0913   800-490-0913

Payment

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Our checkout process allows you to use:
  1. PayPal Checkout
  2. Our regular shopping cart checkout

PayPal Checkout systems allow you to enter your credit card payment information once and use it on multiple sites. They allow you to purchase from us without setting up an Egyptian Cotton Tshirts account (i.e. they allow you to purchase as an anonymous user).

You can also pay with a regular PayPal payment. To do this, choose to pay by credit card. You will see the PayPal option on the same page with the credit card payment info (after choosing your shipping preference). If you chose this option, please be sure to click on the link to come back to our site after the PayPal payment, so that the sale can be finalized.

Egyptian Cotton Tshirts regular shopping cart checkout accepts: Visa, Mastercard, and American Express credit cards, in addition to PayPal.

Shipping

The charge for shipping is determined by the weight of your purchase and the country and postal code of your shipping address. Therefore, the shopping cart has to know what your shipping address is in order to calculate shipping. Just click on Google Checkout or Checkout Now, enter your information, then see your shipping options. Your credit card will NOT be charged until you click OK on the final confirmation screen.
 
Orders are processed in the order in which they are received. Items are sent against cleared funds. [Most payment methods clear the same day, except checks which usually require 5 business days for US checking accounts.]

FULFILLMENT: We typically fulfill orders every business day. The cutoff time on a ship day is 10:00 am EST.

If you want to make sure that you receive your order by a certain date, please email us or phone us [781-272-7922781-272-7922].

You will receive a shipping confirmation on the day the product is shipped. If shipping is delayed for some reason beyond our control, we will notify you by e-mail immediately and you may elect to cancel the order at that time.

US Shipping

Ground Shipping: The default carrier for destinations within the United States is the U.S. Postal Service using their Priority Mail (with tracking) service. We also offer FedEx Home Delivery.

Second-Day and Overnight: Service offered for expedited delivery within the United States includes several levels of service from FedEx, and Express mail from the US Postal Service.

FedEx Express Saver service guarantees delivery within 3 days by 4:30pm.

International Shipping

International shipment methods include services from:

  1. Federal Express
  2. US Postal Service

International buyers are responsible for customs duties and brokerage fees. Such duties are not included in the calculated shipping charges. Please note that if you choose FedEx as the carrier, they charge a customs brokerage fee that they will collect directly from you upon delivery.

We prefer that you choose a service that has tracking. The least expensive option is usually U.S. Postal Priority Mail International.


If you choose First Class Mail International service from the United States Postal Service [USPS], then there is no tracking available. You will bear the risk if the package goes missing. Our customers have experienced good service from this shipment method so far, and it is an affordable method. We feel that it is best to have tracking service, but we want our international customers to have the option if they need it.
 
Customers are responsible for any applicable customs, broker fees, duties and taxes which are levied once your package reaches your country. We have no control over these fees, nor any way of determining in advance what the fees will be. You will need to contact your local customs office or post office to get this information.

Shipping times will vary depending on the country. Shipping delays occasionally occur due to customs. Please understand we have no control over this and you will need to deal with your local postal service, customs office (or FedEx) in your regarding delays.

When shipping via the US Postal Service requires some patience. The service is known to be reliable but it can take some time. Please note that the US Post Office requires us to wait 30 day from date of mailing to start a trace; then the trace can take 30 days. The trace must be completed before we can issue a credit or ship replacement items.

All international shipments must list the value of merchandise on the outside of the package for customs reasons. Again, all taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.

Tracking Your Package

If you have a tracking or delivery confirmation number, you can track your package by going to the carrier’s web page for tracking and entering the tracking number. The shipping method and carrier will be provided in your shipment confirmation e-mail and Your Account. Contact information for each carrier is:

U.S. Postal Service (USPS) Priority Mail Package Tracking:

http://www.usps.com/shipping/trackandconfirm.htm

Federal Express (FedEx) Package Tracking:

http://www.fedex.com/us

Returns

Egyptian Cotton Tshirts understands that sometimes a buyer wants to return an item, for various reasons. To be eligible for return the product must be:

  • in sellable condition = does NOT need washing or ironing
  • received within 45 days of original shipment

If items are not deemed to be "sellable" by ECT, we issue merchandise credit instead of refund.

In the package you send to us with your return, include a copy of the packing slip and briefly let us know why you are returning each item.

Send your return to:

Returns
Egyptian Cotton Tshirts LLC
120 Main St, Suite 116
Saco, ME  04072

The refund for the full sales price will be issued within 1 week of receipt by Egyptian Cotton Tshirts. The buyer is responsible for shipping costs including the cost to return items. There is no reimbursement for shipping, unless the reason for the return was due to an error made by Egyptian Cotton Tshirts.

Please also note, that WE WILL NO LONGER OFFER EXCHANGES.  We will continue to offer our 45 money back guarantee, so all customers may receive a refund if we receive the product any time, up to 45 days after purchase.  Therefore, if a customer wishes to exchange any product, they will have to return the product, receive their refund, and then reorder.  We encourage all customers to pay careful attention to sizing.  We offer the sizing of all products  on their respective product pages, and of course you may email us with any questions, or call us.  Thank you.

If you have a question about a return, please contact
customer-service@egyptiancottontshirts.com

Privacy

This policy covers Customer Information, which means information you give us regarding credit cards and contact information such as email addresses, phone numbers, or physical addresses.

We give care and attention to safeguard Customer Information and keep it confidential. Our employees and contractors are bound by written agreements and the integrity of their personal commitment to keep Customer Information confidential. The information that they have access to does NOT include credit card information.

We may provide companies that do work for us access to the database that stores Customer Information. The information that they have access to does NOT include credit card information. They are bound by respective confidentiality contracts to hold any Customer Information confidential. They are also contractually bound to use the Customer information we share only to provide the services we ask them to perform.

Our shopping cart is PCI-DSS compliant and has been audited by an independent certifying organization to this effect. The server that hosts this website is set up with a firewall that prevents hackers for getting to see Customer Information.

Security

Our site does NOT store credit card information. We do not capture it in any way.

Payments on our site are transacted on PayPal servers. In transit between our site and PayPal, your information is protected with an encryption key length of 256 bits that is enabled with an SSL certificate from GoDaddy.com.*

PayPal payment gateway, which we use, processes payments on PayPal servers. PayPal payment gateway processes credit card payments in a fast, safe and convenient way. PayPal fraud protection policy covers you against unauthorized purchases made through their payment gateway, and they don't share your purchase history or full credit card number with us. They implement state-of-the-art security for storing financial information and processing your payments.

Our regular checkout process utilizes the PayPal payment gateway. Our website integrates with them and they handle everything involved in processing credit cards payments. Whether you use our regular credit card checkout process or use the regular PayPal payment method, you assured of having protection from PayPal's security measures. PayPal's security is characterized by the following:

  • State-of-the-Art Technology
  • 24/7 Transaction Monitoring
  • Cutting-Edge Fraud Models
  • Identity Verification, for both buyers and sellers

* Whenever any personal information is involved, the site implements security via encryption with an encryption key length of 256-bits. You see this via the "https" in the url (instead of "http"). To learn more about how encryption protects you, see this article from Wikipedia.

 Egyptian Cotton T-Shirts, LLC BBB Business Review