Shipping
US Shipping
Canada Shipping
All international shipments must list the value of merchandise on the outside of the package for customs reasons. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.
International Shipping
We take orders from customers in the following countries that are outside of the United States and Canada. If you need your Bill To address to be different from your Ship To address, then please notify us via email, customer-service@egyptiancottontshirts.com. (This is part of security to avoid fraud.)
Armenia
Austria
Australia
Bahrain
Belgium
Bermuda
Brazil
Bulgaria
Cayman Islands
Croatia
Cyprus
Czech Republic
Denmark
Dubai
Estonia
Finland
France
Germany
Greenland
Hungary
Iceland
India
Ireland
Italy
Japan
Jordan
Korea
Latvia
Luxembourg
Malta
Netherlands
Pakistan
Poland
Portugal
Saudi Arabia
Slovakia
Slovenia
Sweden
Turkey
UK
There is no free shipping to these countries. The charge for shipping is determined by the weight of your purchase and the country and postal code of your shipping address. Therefore, the shopping cart has to know what your shipping address is in order to calculate shipping. Your credit card will NOT be charged until you click OK on the final confirmation screen.
International shipment methods include services from:
- Federal Express
- US Postal Service
International buyers are responsible for customs duties and brokerage fees. Such duties are not included in the calculated shipping charges. Please note that if you choose FedEx as the carrier, they charge a customs brokerage fee that they will collect directly from you upon delivery.
If you choose First Class Mail International service from the United States Postal Service [USPS], then there is no tracking available. You will bear the risk if the package goes missing. Our customers have experienced good service from this shipment method so far, and it is an affordable method. We feel that it is best to have tracking service, but we want our international customers to have the option if they need it.
Shipping times will vary depending on the country. Shipping delays occasionally occur due to customs. Please understand we have no control over this and you will need to deal with your local postal service, customs office (or FedEx) in your regarding delays.
When shipping via the US Postal Service requires some patience. The service is known to be reliable but it can take some time. Please note that the US Post Office requires us to wait 30 day from date of mailing to start a trace; then the trace can take 30 days. The trace must be completed before we can issue a credit or ship replacement items.
All international shipments must list the value of merchandise on the outside of the package for customs reasons. Again, all taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.
Fulfillment and Timing
FULFILLMENT: We typically fulfill orders every business day. The cutoff time on a ship day is 11:00 am EST.
If you want to make sure that you receive your order by a certain date, please email us or phone us at 781-472-0440.
You will be emailed a shipping confirmation on the day the product is shipped.
Tracking Your Package
If you have a tracking or delivery confirmation number, you can track your package by going to the carrier’s web page for tracking and entering the tracking number. The shipping method and carrier will be provided in your shipment confirmation e-mail and Your Account. Contact information for each carrier is:
U.S. Postal Service (USPS) Priority Mail Package Tracking:
http://www.usps.com/shipping/trackandconfirm.htm
Federal Express (FedEx) Package Tracking:
http://www.fedex.com/us
Returns
Egyptian Cotton Tshirts understands that sometimes a buyer wants to return an item, for various reasons. To be eligible to receive a refund for the product price of your purchase, the product must be received within 45 days of original shipment.
We want you to be happy with your purchase. Your return will be accepted for any reason during this 45-day period.
In the package you send to us with your return, include a copy of the packing slip and briefly let us know why you are returning each item.
Send your return to:
Egyptian Cotton Tshirts - Returns
89 Ridge Ave.
Athol, MA 01331
The refund for the full sales price will be issued within 1 week of receipt by Egyptian Cotton Tshirts. The buyer is responsible for shipping costs, both the original shipping cost and the cost to return items. There is no reimbursement for shipping, unless the reason for the return was due to an error made by Egyptian Cotton Tshirts.
Please also note, that WE DO NOT OFFER EXCHANGES. We will continue to offer our 45 money back guarantee, so all customers may receive a refund if we receive the product any time, up to 45 days after purchase. Therefore, if a customer wishes to exchange any product, they will have to return the product, receive their refund, and then reorder. We encourage all customers to pay careful attention to sizing. We offer the sizing of all products on their respective product pages, and of course you may email us with any questions, or call us. Thank you.
If you have a question about a return, please contact
customer-service@egyptiancottontshirts.com